Shipping and Delivery Policy
Effective Date: November 10, 2025
Introduction
At Wellness Exclusives, we aim to provide a seamless and transparent shipping and delivery experience for our customers. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website, wellnessexclusives.com.
Order Processing Time |
|
|---|---|
| Processing Time | 1-2 business days (Mon–Fri, excluding holidays) |
| Order Cut-Off Time | Orders placed before 5:00 PM CST begin processing the same day |
| Weekend & Holiday Orders | Orders placed on weekends or public holidays are processed on the next business day |
Shipping Methods and Carriers
| Shipping Type | Carriers |
|---|---|
| Domestic Shipping | USPS, UPS, FedEx |
| International Shipping | DHL, FedEx International |
Tracking: All orders include tracking information via email once shipped.
Insurance: Shipments are insured against loss or damage. Contact us promptly if issues arise.
| Destination | Shipping Availibility |
|---|---|
| United States | Domestic shipping available |
Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.
Domestic Shipping (United States)
| Shipping Method | Cost | Estimated Delivery Time |
|---|---|---|
| Standard Shipping | Standard rates apply | 3-5 business days |
| Expedited Shipping | Flat rates apply | 1-2 business days |
International Shipping
|
Shipping Method |
Cost |
Estimated Delivery Time |
|---|---|---|
|
Standard International |
Standard rates apply |
7-14 business days |
Customs and Duties:
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer’s responsibility.
No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.
International Customs and Duties
| Customs Clearance | May be required, causing delays beyond original delivery estimates |
| Taxes and Duties | Import duties, taxes, and other charges are the buyer’s responsibility |
| Customs Policies | Vary by country; contact local customs office for details |
Order Tracking
| Tracking Information | After shipping, you receive an email with tracking number, carrier, and tracking link |
| How to Track | Visit wellnessexclusives.com/track-order or carrier's website. Enter your tracking number. |
| Assistance | Contact Customer Service for help tracking your order |
Delivery Issues & Missing Items
| Delivery Issue | Description | Contact |
|---|---|---|
| Delayed Delivery | Package delayed beyond estimated delivery time | Email: support@wellnessexclusives.com |
| Lost Packages | Tracking shows delivered, but package not received |
1. Verify shipping address 2. Check with neighbors/building management 3. Contact for further assistance: support@wellnessexclusives.com |
| Damaged Packages | Package arrives damaged |
1. Take photos of packaging & items 2. Contact within 7 days of delivery: support@wellnessexclusives.com |
| Missing Items | Items missing from order |
1. Contact within 7 days of delivery |
Return and Refund Policy
| Details | |
|---|---|
| Returns | Accepted within 14 days of receiving your order Items must be unused, undamaged, and in original packaging Certain items (e.g., personalized or perishable) may not be eligible |
| Return Shipping Costs |
Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described Company Responsibility: If the return is due to our error, we will cover the return shipping costs |
| Refunds | Refunds are processed within 7 days of receiving returned items Refunds are issued to original payment method |
| For More Information | Please refer to our Refund and Return Policy for additional information |
Incorrect Address
| Address Accuracy | Ensure all shipping information is correct we are not responsible for orders shipped to incorrect addresses |
| Returned Packages | If returned due to incorrect address: We will contact you to arrange reshipment and additional shipping charges may apply |
Changes to This Shipping & Delivery Policy
We reserve the right to modify this Shipping and Deliver Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.Thank you for shopping with Wellness Exclusives! We appreciate your business and are committed to providing exceptional service.
Customer Service Hours: Monday-Friday 9am-6pm CST
|
Phone: (512)-216-9695 Email: support@wellnessexclusives.com |