Refunds & Returns Policy
Effective Date: November 10, 2025
This Returns and Refunds Policy applies to all purchases made through the Wellness Exclusives website at wellnessexclusives.com
Return Eligibility
Customers in the United States may cancel their purchase and return the product within 14 days of receipt, subject to the following conditions:
Unused and Undamaged: Item must be unused, undamaged, and in the same condition as received.
Original Packaging: All labels, tags, and packaging must be intact.
Proof of Purchase: Receipt or proof of purchase required.
Return Process
1. Initiate a Return
1. Contact Customer Service within 14 days of receipt:
2. Provide your order number and reason for the return.
3. After approval, you will receive a Return Merchandise Authorization (RMA)
number and instructions, including a prepaid shipping label if applicable.
2. Prepare Your Return
1.Package the Item: Use original packaging and include all accessories, manuals, and free gifts.
2.Include Documentation: Include the return authorization form and any supporting documents/images.
3.Attach Shipping Label: Affix the provided return shipping label to the package.
3. Ship the Return
Ship the item within 7 days of receiving the return authorization.
Use a trackable shipping method to ensure safe delivery.
Shipping Costs on Returns
| Responsibility | |
|---|---|
| Customer | All return shipping costs are the responsibility of the customer unless the item is defective or not as described. |
| Company | Company covers the shipping costs for returns on defective or incorrect items. |
Specific Return and Refund Conditions
| Situation | Action / Requirements |
|---|---|
| Change of Mind | Return within 14 days, unused & in original packaging. Refund issued to original payment method (restocking fees may apply). |
| Defective or Damaged Goods | Contact within 48 hours. Provide photos/videos. Replacement or full refund including shipping costs. |
| Incorrect Product Received | Notify immediately. Item returned at company expense; correct product sent. |
| Product Never Arrived | Contact if item does not arrive by estimated delivery. Investigation initiated; full refund or replacement if lost. |
| Order Cancellation | Before shipment: full refund. After shipment: follow return procedure. |
Exceptions to the Return Policy
The following items cannot be returned or refunded:
Custom or Personalized Products: Made to your specifications.
Perishable Goods: Food, flowers, newspapers, or magazines.
Intimate or Sanitary Goods: Underwear, swimwear, personal care items (unless unopened/unused).
Gift Cards & Downloadable Software Products.
Refunds
Refund Conditions
Refunds are issued after we receive and inspect the returned item.
Notification
We will notify you via email regarding the approval or rejection of your refund.
Condition
Items must meet the return eligibility criteria outlined above
Refund Processing
Refunds will be processed to the original payment method used at the time of purchase.
Time Frame
It may take up to 7 days for the refund to appear in your account, depending on your bank or credit card issuer.
Partial Refunds
Partial refunds may be granted in certain situations:
Condition Issues
Items not in original condition, damaged, or missing parts for reasons not due to our error.
Late Returns
Items returned more than 14 days after delivery.
Exchanges |
|
|---|---|
| Eligibility | Items that are defective, damaged, or incorrect |
| Process | Contact support@wellnessexclusives.com to request an exchange |
| Shipping Costs | Company covers shipping for defective or incorrect items; customer covers shipping for other reasons For exchanges due to change of mind, customers are responsible for shipping costs. |
| Process | Time Frame |
|---|---|
| Return Window | Returns must be reported and shipped 14 days from receipt of product |
| Return Processing | Refund processed within 14 days of receiving and inspecting return |
| Refund Period | Funds may take up to 7 days to appear in customer account after approval |
This policy does not affect any statutory rights under applicable consumer protection laws.
Note: By making a purchase on our website, you agree to this Returns and Refunds Policy.
Wellness Exclusives
support@wellnessexclusives.com
(512)-216-9695
Monday - Friday, 9am-6pm CST